Return, Refund & Cancellation Policy

5-Day Returns

Items purchased from SUKHIPANDA are eligible for return if returned within 5 days of delivery. This applies only in the case of issues related to misprinting, or damaged or defective items received by the customer. No return will be allowed if the customer has correctly received the product(s) as per the order placed.

To raise a replacement request for misprinted, damaged or defective items, please send us pictures of the product along with the original packaging in which it was received, and with the shipping label and customer details clearly visible. Email these to sukhipanda.com@gmail.com. Once verified by our support team, the refund or exchange will be initiated and conveyed to you through email. A refund will be processed to the same bank account, debit card or credit card used at the time of purchase.

Exchanges

Items can be exchanged without any additional cost in the case of issues related to misprinting, or damaged or defective items received by the customer.

Cancellations

If we receive a cancellation request and the order has not yet been processed, we will cancel the order immediately and process the refund to the original payment method.

If we have already printed the product, we will not be able to approve the cancellation request. In such cases, the product will follow the normal delivery process.

A cancellation charge of Rs. 100 will be applicable on cancelled orders.

For Cash on Delivery orders, no cancellation will be allowed if the request is received after the product has been dispatched through our delivery partner.

Under certain circumstances it may not be possible for us to accept or fulfil an order, and we may be compelled to cancel it. We reserve the right to refuse or cancel any order for any reason at our sole discretion. In such cases the customer will be informed via email, and if the order is prepaid, the refund will be processed to the original payment method.

For any questions, please contact us at sukhipanda.com@gmail.com.